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General Questions:

How do I get my Welcome Bonus?

To get your welcome bonus, follow these steps:

On Mobile:

  1. Create your account
  2. Login
  3. Click top right menu
  4. Click ENTER BONUS CODE
  5. Enter code SLOTS100
  6. Deposit and enjoy a 100% match bonus

On Desktop:

  1. Create your account
  2. Login
  3. Go to cashier
  4. Click Bonus tab
  5. Select your bonus and click REDEEM COUPON
  6. Deposit and enjoy

Deposit Questions

How do I make a deposit to my account?

Upon opening your account you will receive your Real Money Account Name (also called a username) and password. You are now ready to make a deposit into your Slots Garden ZAR account.

On Mobile:

  1. Login to Slots Garden
  2. Go to the menu on the top right hand corner
  3. Press DEPOSIT
  4. Select preferred method

On Desktop:

  1. Login to Slots Garden
  2. Click CASHIER
  3. Click on DEPOSIT tab
  4. Select preferred method

Generally, credit card or debit card deposits made in the US, Canada, the UK or EU countries that use the Euro will be converted into and charged to your card in Rand. The conversion rate applied will be the daily rate used by our bank. Once the deposit has been approved, you will be sent your transaction ID and the amount deposited in Rand. In some circumstances, the deposit will be charged in Rand at the rate used by your issuing bank.

Slots Garden ZAR uses the latest encryption and protection technologies, to ensure that your financial information is completely secure. You can feel confident submitting your Credit Card details on our secure form, in fact, it's safer than using your Credit Card at your local petrol station or ordering a pizza!

Email Casino Support:

Deposit Questions: [email protected]

General Questions: [email protected]

What deposit methods can I use?

Below is a list of each deposit method that is offered by Slots Garden ZAR. For complete instructions on how to make a deposit using any of the methods from the list, please contact us at 0800-991-991

Payment Methods:

  • Credit and Debit Cards R100 - R10,000 per transaction
  • Credit Card Deposit by Telephone or Live Chat R100 - R50,000 per day
  • Cash Transfer (CONTACT US for this option) R100 - R13,500 per transaction
  • Bitcoin - BTC
  • NETELLER
  • Skrill
  • EcoPayz

Customer Support: For assistance regarding Slots Garden ZAR deposit methods, please Live Chat for Live Help. Or feel free to call us Toll Free: 0800-991-991

Deposit Questions: [email protected]

General Questions: [email protected]

How long does it take to process my casino deposit?

In most cases your Deposit at Slots Garden ZAR will be processed immediately, but deposits made by cash transfer can take up to 20 minutes for verification. In certain unusual cases your Deposit could take up to 24 hours to process.

If for any reason your Deposit is not approved, you will be notified by Email within a few minutes.

Customer Support: For assistance regarding Slots Garden ZAR deposit methods, please Live Chat for Live Help. Or feel free to call us Toll Free: 0800-991-991

Deposit Questions: [email protected]

General Questions: [email protected]

Is it safe to use my credit card online?

We strongly recommend using Slots Garden ZAR's secure Online Credit Card system. It is fast, user friendly, and completely secure. We use SSL (Secure Socket Layer) technology for securing our transaction servers and MD5 encryption technology for data transfer. It is safer than using your Credit Card at your local petrol station or when ordering a pizza over the telephone.

However, if you prefer, at Slots Garden ZAR we do offer the option of calling in with your details or contacting us via live chat.

Customer Support: For assistance regarding Slots Garden ZAR deposit methods, please Live Chat for Live Help. Or feel free to call us Toll Free: 0800-991-991

Deposit Questions: [email protected]

General Questions: [email protected]

What will appear on my credit card statement?

In order to provide safe, secure and fast transactions Slots Garden ZAR employs the services of a number of secure processors. Due to the high volume of transactions we handle every day, you may see a different billing descriptor depending on the processor securing your transaction.

If you would like more specific information on how your transaction will be displayed on your bank statement, please call us and we can provide you with the most up to date descriptors.

Does Slots Garden ZAR require documentation for deposits?

Slots Garden ZAR does require all players to fill out a Credit Card Agreement Form and provide a copy of a Government issued ID as well as a copy of your utility bill. Please scan back to us as soon as possible to:

Email: [email protected]

Credit Card Agreement Form

Slots Garden ZAR may allow several deposits before requesting these documents, however to avoid any problems or delays with your deposits, please get this document filled out and emailed back to us as soon as possible.

Customer Support: For assistance regarding Slots Garden ZAR deposit methods, please Live Chat for Live Help. Or feel free to call us Toll Free US/CA: 0800-991-991

Deposit Questions: [email protected]

General Questions: [email protected]

Payout Questions

What payout method can I use?

Withdrawal options are subject to change due to availability, but we do offer the following options as standard. Additional options may be used as they become available (e.g. Neteller). The latest withdrawal options will always be displayed in the Slots Garden ZAR software.

Standard withdrawal options:

  • Neteller
  • Skrill
  • Bitcoin
  • EFT
  • EcoPayz

If you should have any questions or concerns please contact our support team toll free at 0800-991-991, e-mail at [email protected] or via live chat.

How long does it take to receive my winnings?

Slots Garden ZAR prides itself on providing prompt payouts. Withdrawal times may vary due to processor availability, but the general time-frame for withdrawals is 10 business days to be approved and 7 business days to be sent, plus the delivery time. Please be sure to check out terms and conditions to verify the timelines for receiving your withdrawal. Requests must be made through the casino cashier. Simply enter the amount you wish to withdraw, select a withdrawal method from the left hand side of the cashier screen, and we will notify you by email when your withdrawal is requested, approved and sent.

A maximum of R25,000 will be sent per week. All balances will be sent the following week(s). This amount may vary due to processor availability.

The minimum allowed withdrawal amount is R1000.00. All withdrawals by check or money transfer may be subject to a processing fee.

In order to ensure the security of your withdrawal, Slots Garden ZAR may require certain ID verification for withdrawals, including a completed copy of our Credit Card Agreement Form

Documentation will be requested any time you use a new card, or as often as once every six months. Our Accounting or Withdrawals Departments may need you to send in updated copies or your required documentation from time to time. This is for your security as well as ours, and we appreciate your understanding and cooperation.

What is Slots Garden ZAR's payout policy?

As part of our commitment to providing truly superior service, Slots Garden ZAR makes every effort to ensure that your payout request is processed as quickly and efficiently as possible.

The following is an explanation of how the withdrawal process works as well as the Slots Garden ZAR policy:

  • At Slots Garden ZAR, the method(s) by which we pay your withdrawal is directly dependent upon the payment method(s) by which you have submitted your deposit(s) in the past, and the amounts of those deposit(s).
  • Payment method may vary from withdrawal to withdrawal.
  • Payouts requested within the same 24 hour period as the deposit, via the same payment method, may be combined as one payment.
  • If you have not actively used your chosen payment method to deposit to your account for more than 12 months, this payout option may no longer be available.
  • If your payout request is for less than the minimum allowable amount (listed below) the funds will be returned to your casino balance.
  • The minimum allowable withdrawal for ALL PAYOUT METHODS is R500.
  • Your authorization or some documentation will be required to process your payout request, and we may ask that you sign a list of your previous deposits to your Slots Garden ZAR account.
  • Slots Garden ZAR reserves the right to delay and/or stop the processing of payout requests until final approval has been received for any outstanding deposit transactions.
  • Winnings come from deposits using bonuses may be cashed out only after all bonus requirements have been satisfied.

If you have any questions or concerns please contact our support team toll free at 0800-991-991, e-mail at [email protected] or via live chat.

Important Info Regarding Withdrawals Which Require Stop Payments
  • Stop Payment will be requested by Slots Garden ZAR.
  • Once the Stop Payment has been confirmed by the third party processing company, the withdrawal funds will be re-deposited back into the players account.
  • Player will be contacted at the phone number and email address the Casino has on file to inform them about the returned funds.
  • Should an address update/correction be required the Casino will request an updated Utility Bill reflecting the new address where the withdrawal needs to be sent to.
  • You will then need to re-request the withdrawal and wait the standard time frame for withdrawals.

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